- Faster support: Around 200 additional service technicians in 2018
- Original spindle service: Fair prices and fast support guaranteed!
- NETservice: New remote service with camera connection
Already in 2016, DMG MORI pledged a clear commitment to their customers with its “Customer First 1.0” and 5 service promises. This commitment has been steadily expanded since then. DMG MORI is therefore planning to employ an additional 200 service technicians this year. A further highlight is the new NETservice together with the SERVICEcamera, which is also new. A combination that promises fast support already on the telephone. In the case of spindle damage, DMG MORI has access to an immediately available stock of up to 2,000 spindles.
Core element of sustainable differentiation
“Service is and will remain a particularly sensitive subject”, explains Dr. Maurice Eschweiler of the Executive Board of Industrial Services of DMG MORI AKTIENGESELLSCHAFT. Our targeted measures continue to improve our service for the long term – real as well as digital. Particularly the availability of service is being significantly increased and even greater attention is being focused on the possibilities offered by digitalisation.