• Data privacy information

Data privacy information

At DMG MORI Australia Pty Ltd (“DMG”, “we”, “our” or “us”) we recognise the importance of your privacy and understand your concerns regarding the security of the personal information which you provide to us.

This Privacy Policy details the type of personal information we collect from you when you use our websites, products or services that link to this Privacy Policy (“Services”), how we store or process personal information about you, with whom we may share it and the choices available to you regarding our use of the information.  We also describe the measures we take to safeguard your personal information and tell you how to contact us regarding our privacy practices.  We will only use the personal information collected from you in accordance with this Privacy Policy.

If you or your organisation has an individual agreement with us, that agreement may have privacy terms that also apply to the information you provide to us under that agreement.  Please review the terms in that agreement because they may be different or more restrictive than the terms in this Privacy Policy.

This Privacy Policy does not apply to any third-party websites and apps that you may use, including any that are linked to in our Services. We recommend that you make your own enquires as to the privacy policies of these third parties and we are in no way responsible for the privacy practices of these parties.

By using our Services, you understand and consent to us collecting and using your information as described in this Privacy Policy.

1. Definition of personal information

Personal information” means any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.

2. How we collect and hold personal information

We collect certain personal information directly from you. For example, we collect personal information from you from the information you submit to us via the Services, when you place an order for our products or services, when you subscribe to our newsletter, in emails, from telephone calls with us and from your activity on our websites.

We also collect other information about your online activities automatically, usually from the use of Cookies and Web Beacons.

If we receive personal information that we have not requested (unsolicited information) then we will destroy or de-identify the information if it is lawful and reasonable to do so.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities and as necessary to provide our services to you.  We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions.

For example, we may use the information obtained through the Services at your request to:

  • allow you to purchase our products and services;
  • allow you to subscribe to our newsletter;
  • respond to and communicate with you about your requests, questions and comments;
  • assess and respond to a job application submitted by you; and
  • process claims or questions we receive in connection with our products and services.

If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide our services to you to the best of our ability.

In addition, we use information collected online through the use of Cookies, Web Beacons and other automated means.  This information is used to:

  • recognise your computer when you visit the Services;
  • track you as you navigate the Services, and to enable the use of e-commerce capabilities;
  • offer and provide products, services and information to you;
  • operate, evaluate and improve our business;
  • improve the Services’ usability and manage the Services;
  • analyse your use of the Services;
  • manage the Services;
  • personalise the Services, including targeted advertisements that may be of particular interest to you;
  • help diagnose technical and service problems;
  • identify users of our Services; and
  • gather demographic information about our users.

We use such information to assist us in providing an effective service (for example, to adapt our website to the needs of your device or to allow you to log in to our website), and to collect broad demographic information regarding our customers.

We may also use your personal information for purposes which are required by law such as sharing your personal information in order to comply with legal obligations to which we are subject.

4. What personal information we collect and hold

Information collected directly from you

We may obtain certain personal information from you when you choose to submit it through our Services or provide it to us by other means.

Examples of the types of personal information that we may collect from you include:

  • contact information, such as your name, postal address, e-mail address and telephone number;
  • payment details (such as credit/debit card number and expiry date) provided in connection with the purchase of our products and services;
  • information about any application for commercial credit you make with us including the amount of commercial credit you apply for;
  • information provided to us in a job application if you apply for a job with us, such as your employment history; and any other personal information you upload or submit to our Services.

Information we collect automatically

We may automatically collect information from you and your devices when you browse or use our websites.  This may include your IP address (anonymized), date and time of your visit, the type of device you use to access the website, operating system, language preferences, pages visited, information downloaded and the type of browser used to access the website. 

We use this information to help us to make decisions about maintaining and improving our websites and online services.

Information we collect from other sources

We may collect information about you from other sources, such as commercial credit reporting information or credit history information about you from a credit reporting body.

5.  Cookies

We use browser Cookies, Web Beacons and similar technologies to recognises you when you to visit our websites.

What are cookies?

A "cookie" is a small text file which is placed on your computer or device by our webpage servers when you access our Services.  The purpose of a cookie is to help analyse web traffic and to allow our Services to respond to you when you return to our Services. Cookies are also used to enhance the secure use of our Services.

Cookies are frequently used and in themselves do not identify the user, just the computer used.

How we use Cookies

When you browse our website or use our Services, we may record geographical tagging, cookies and statistical data. This may include your IP address, date and time of your visit, operating system, language preferences, device characteristics, pages visited, information downloaded and type of browser used to access the Services.

Cookies help us: remember your username for your next visit; remember information regarding your recent drives; and understand how you are interacting with our Services so that we can improve them based on that information.

Web Beacons

We also may use “web beacons” on our Services.  A web beacon, also known as a pixel tag or clear GIF, may be used to transmit information collected through cookies to our service providers’ servers, such as the server of Google AdWords.  These web beacons enable our service providers to compile anonymous information about your browsing activity on the Services.

Disabling Cookies

You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.  However, if you decide not to display cookies you may not experience optimum performance of our Services.

6. Third Party Analytic Services

We use third-party web analytics services on our Services, such as Google Analytics.  These service providers help us analyse how users use our Services. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.  These service providers may retain and use anonymised, aggregated data collected from users of our Services in connection with their own businesses, including in order to improve their products and services.

We use Google Analytics in order to be able to analyse and regularly improve use of our website. We can use the statistics gathered to improve our offer and make it more interesting for you as a user.

You can prevent storage of cookies by changing the appropriate settings in your relevant browser, however any such change may mean that you will not be able to use all of the functions of this website to its full extent.  You may also prevent collection of the data generated by the cookie and referring to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout ?hl=en.

To learn more about opting out of data collection through analytics services such as Google Analytics, please contact us using our contact details in section 20 of this Privacy Policy.

7. Google Adwords

You may see certain ads on other websites based on your visits to our Services because we participate in advertising networks administered by third-party vendors, such as Google AdWords.

These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons.  The networks use this information to show you advertisements that are tailored to your individual interests, to track your browser across multiple websites, and to build a profile of your web browsing.  The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you view and the actions you take on the websites.  This data collection takes place both on our website and on third-party websites that participate in the ad networks.  This process also helps us track the effectiveness of our marketing efforts. 

Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context.  We do this to pursue the interest of showing you advertisements of interest for you, of making our website more interesting for you and of achieving a fair calculation of advertising costs.

To learn more about how to opt out of ad network interest-based advertising, contact us using our contact details in section 20 of this Privacy Policy.

8. Embedding of YouTube videos

We have embedded YouTube videos in our web presence, which are stored on https://www.YouTube.com and can be played directly on our website.

All of these are embedded in "advanced data privacy mode", i.e. no data relating to you as a user is transmitted to YouTube, if you do not play the videos.  The data listed in section below is only transmitted, when you play the videos. We have no influence on this data transfer.

When you visit the website, YouTube receives the information that you have accessed the respective sub page of our website.  In addition, certain information such as IP address, data and time of access, Time Zone, contents of request, access status/HTTP status code, data volume transferred, website where the request originated, browser, operating system and its interface and language and version of the browser software ('Passive Data') may also be transmitted.  This is the case irrespective of whether or not you have a YouTube user account and are logged into it. If you are logged into a Google account, your data is associated directly with your account.  If you do not wish for your data to be associated with your YouTube profile, log out before activating the button.  YouTube saves your data as usage profiles and uses it for the purposes of promotion, market research and/or tailoring its website to the users' needs.  In particular, this evaluation is conducted (even for users not logged into a user account) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles, but in order to exercise this right, you will need to contact YouTube directly.

For further information on the purpose and extent of data collection and processing thereof by YouTube, refer to their data privacy statement. It also contains information on your rights and setting options to protect your privacy: https://policies.google.com/privacy?hl=en

9. Integration of Google Maps

Our website uses the services of Google Maps.  This allows us to display interactive maps on our website and permits your convenient usage of the map function.

When you visit the website, Google receives the information that you have accessed the respective sub page of our website.  In addition, Passive Data as outlined in paragraph 8 may also be submitted.  This is the case irrespective of whether or not you have a Google user account and are logged into it. If you are logged into a Google account, your data is associated directly with your account. If you do not wish for your data to be associated with your Google profile, log out before activating the button.  Google saves your data as usage profiles and uses it for the purposes of promotion, market research and/or tailoring its website to the users' needs. In particular, this evaluation is conducted (even for users not logged into a user account) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles, but in order to exercise this right, you will have to contact Google.

For further information on the purpose and extent of data collection and processing thereof by the plug-in provider, refer to the provider's data privacy statement. It also contains information on your associated rights and setting options to protect your privacy: https://www.google.de/intl/en/policies/privacy. Google also processes your personal data in the USA and has subjected itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

10. Marketing

We may use your information to offer you products and services that we think may be of interest to you, unless you have opted out of marketing communications.

Where required by applicable law, we will obtain your consent before sending you any marketing communications.  You may withdraw your consent to the use of your data for marketing purposes at any time by contacting us on our contact details in section 20 of this Privacy Policy.

We will never provide your information to third parties for marketing purposes that are outside of the DMG MORI group.

With your consent you can subscribe to our newsletter, which we use to inform you about current offers from the DMG MORI group.

We use a "double-opt-in" process for subscription to our newsletter.  That means we send an e-mail to the indicated e-mail address after you have subscribed, asking for your confirmation that you wish to receive the newsletter.  If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. We also save your IP addresses and the times of registration and confirmation.  The purpose of this process is to prove your registration and clear up a misuse of your personal data, if necessary.

The only obligatory information for receiving our newsletter is your e-mail address. Additional, separately identified data can be provided on a voluntary basis and is used to address you personally.  After your confirmation, we store your e-mail address to be able to send you our newsletter.

You can withdraw your consent to receiving the newsletter at any time and unsubscribe from the newsletter.  To withdraw your consent, click on the link provided in each newsletter e-mail, send an e-mail to disagree@dmgmori.com or send a message to the previously indicated contact data.

We would like to notify you that we evaluate your user behaviour when sending our newsletter. For this evaluation, the sent e-mails contain so-called web beacons or tracking pixels, i.e. one-pixel image files saved on our websites. For evaluation, certain data and the web beacons with your e-mail address and an individual ID. Links contained in the newsletter also contain this ID.

The data acquired in this fashion is used to create a user profile, so that we can customise our newsletter for you, based on your individual interests. We detect when you read our newsletter and which links you click and use this information to determine your personal interests. We then connect this data to the actions taken by you on our website.

You can object to this tracking at any time by clicking the separate link provided in each e-mail.  The information is saved as long as you are subscribed to our newsletter.  After unsubscribing, we save the data on a purely statistical and anonymous basis. Moreover, this tracking method is impossible, if you have deactivated images by default in your e-mail program.  However, if you do so, our newsletter is not displayed in full and you may not be able to use all functions.  If you display images manually, the above-described tracking method is activated.

11. Lawful Basis for Processing Your Information

If European Data Protection Laws applies, our lawful basis for collecting and using the information described in our European Union Privacy Policy which can be found at: https://en.dmgmori.com/data-protection.

12. Disclosure of Information

Information shared to third parties

We will disclose personal information to third parties if it is necessary for the primary purpose of collecting the information, or for a related secondary purpose, if the disclosure could be reasonably expected.  Where such a disclosure is necessary, we will require that the third party undertake to treat the personal information in accordance with all applicable privacy laws to which we are bound.

We may share your personal information as follows:

  • to members of the DMG MORI group and companies that are related to us through common ownership;
  • to credit reporting bodies or collections agency in relation to your credit application with us; and
  • to transportation or distribution companies that are used by us to distribute our good and products.

Where we wish to use or disclose your personal information for other purposes, we will obtain your prior consent.

Otherwise, we will only disclose your personal information to third parties without your consent if the disclosure is:

  • necessary to protect or enforce our legal rights or interests or to defend any claims;
  • necessary to prevent or lessen a serious threat to a person’s health or safety;
  • required or authorised by law; or
  • permitted by another exception in the applicable privacy laws.

Under no circumstances will we sell personal information.

Company reorganisation

In the event that we undergo reorganisation or are sold to a third party, any personal information we hold about you may be transferred to that re-organised entity or third party in compliance with applicable law.

13. Credit Information & Commercial Credit Eligibility Information

If you apply for credit with us, so that we can assess your application for commercial credit, we may:

  • collect your personal information from any application for commercial credit you make with us;
  • collect and hold credit information about you which includes, but is not limited to, your identification information and information about any application for commercial credit you make with us;
  • collect and hold commercial credit eligibility information about you which includes, but not limited to, commercial credit reporting information that we receive about you from a credit reporting body; and
  • disclose information relating to that default account to a collections agency for the purpose of receiving any or all of the amounts outstanding, if you default in your payments to us.

14. How we protect your personal information

We respect the privacy of personal information and will take reasonable steps to keep it strictly confidential.

Your personal information may be held and stored on paper, by electronic means or both.  We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorized access, modification and disclosure.

The steps we take to protect your personal information include the following:

  • access to data processing systems by unauthorised measures is protected by implementing access controls, implementing security measures, maintaining authorizations and other relevant measures;
  • access to IT systems by unauthorised persons is protected by technical measures regarding user ID, dedicated password protocols, information and data classification policies, secure deletion of data and other relevant measures;
  • in relation to personnel who are authorized to access the data subject to their access authorisation, we implement access rights that are based on role requirements, dedicated authorisation processes, information and data classification policies and other appropriate measures;
  • to ensure the adequate separation of data we implement physical separation of data based on the relevant purpose of collection, separate processing of personal data dependant upon intended function, encryption of personal data and other relevant measures;
  • we maintain the safety of personal data during electronic transmission by ensuring personal data can be verified, implementing an information and data classification policy, maintaining e-mail encryption and other relevant measures;
  • we maintain relevant systems and protocols that allow us to monitor access to personal data. We also implement further measures to protect data from accidental destruction or loss;
  • we ensure business continuity by maintaining contingency plans in our data centres and reviewing our recovery plans regularly; and
  • we have also implemented appropriate processes to respond to events and violations, including notification.  The implementation and effectiveness of incident management is reviewed at regular intervals as part of internal audits and adjusted if necessary.

Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our website whilst it is in transit over the internet and any such submission is at your own risk.

15. Overseas transfers of information

When you provide us with information online, your information may be stored on our servers located in Europe.

In particular, when you fill in an online contract form or subscribe to our Used Machine Newsletter on our website the data you input on the website or in the relevant form will be stored on a server in Germany.

We may in certain other situations disclose information to an overseas entity if permitted by relevant laws, but will only do so with your consent or for the purpose for which the information was given.

16. Retention of Information

We will only retain your personal information for as long as is reasonable necessary in relation to the purposes for which it was collected. We will also retain personal information to ensure compliance with any applicable statutory or regulatory obligations imposed on us in relation to the retention of records.

Where you have requested we stop processing your personal information for marketing purposes, we may retain a record of your request to ensure we abide by your request in the future.

17. Destruction and De-identification

When your information is no longer needed, or if you request that we delete any personal information which we hold about you, we will use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed. For example, paper records are shredded or destroyed securely and any electronic records are deleted from all locations, to the best of our ability, or permanently de-identified.

18. Your Rights

Under the legislation applicable to you, you may be entitled to exercise some or all of the following rights:

  • Request (i) information as to whether your personal information is retained and (ii) access to and/or duplicates of your personal information retained, including the purposes of the processing, the categories of personal information concerned, and the data recipients as well as potential retention periods.
  • Request rectification, erasure, removal or restriction of your personal information, for example, because (i) it is incomplete or inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) the consent on which the processing was based has been withdrawn.
  • Refuse to provide us with, or withdraw, your consent to processing of your personal information at any time.
  • Object, on grounds relating to your particular situation, that your personal information shall be subject to processing.  In this case, please provide us with information about your particular situation.  After the assessment of the facts presented by you we will either stop processing your personal information or present you our compelling legitimate grounds for an ongoing processing.
  • Object to us sending you direct marketing and profiling you for the purpose of direct marketing.
  • Object to your data being subject to any automated decision making, including profiling (decisions based on data processing by automatic means, for the purpose of assessing several personal aspects).
  • In certain circumstances receive your personal information that you have provided to us in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without hindrance from us.
  • Lodge a complaint regarding our processing of your personal information with a relevant authority in a country where you live, work, or where you believe a breach may have occurred, or take legal action in relation to any potential breach of your rights regarding the processing of your personal information.

If you wish to contact us in relation to any of the rights outlined in this section, you can do so by contacting us using our contact details in section 20 of this Privacy Policy.

19. Children

Our Services are not directed at minors under the age of 18. We do not knowingly collect personal information from minors under 18.

If we learn that we have collected personal information of a minor under 18 years old we will take steps to delete such information as soon as possible unless we have received consent from their legal guardian to collect such information.

20. Contact

If you have any questions, concerns, complaints or comments about this Privacy Policy or any requests concerning your personal information please contact us at responsibility@dmgmori.com.

21. Amendments to the Privacy Policy

We reserve the right to change this policy from time to time. Please check the Services regularly and check our respective current Privacy Policy.

This policy was last updated on 1 July 2019.